Booking Terms & Conditions

ZINAS VILLAS PROPERTIES — villa and yacht rentals.
Registered office: 6 Possidonos Avenue, Kallithea, 17674, Greece.
VAT number: 802455606 · Tax office: Kallithea.
GCR (GEMI) number: 176677703000.
Operating location: Houlakia, Mykonos, Greece.
Central office: +30 210 940 7791 · Villa enquiries: +30 695 696 9696.
Email: [email protected].

Before confirming, check the named accommodation provider, property, dates, guest numbers, total price, taxes and mandatory charges, included services, payment schedule, cancellation conditions and house rules in your offer. Ask for any missing information before accepting.

An enquiry or quotation alone does not secure dates. The confirmation must explain when the reservation becomes binding and any payment required to secure it. Keep your offer, acceptance and payment records. Individually agreed conditions apply alongside mandatory law; this page does not introduce an undisclosed fee or cancel an existing agreement.

Rates, currency, deposit amount, balance due dates and payment method are specified in your written offer. Additional services and any applicable mandatory charges must be disclosed before agreement. Do not assume a service is included solely because it appears in a photo.

If a damage/security deposit is required, the offer must explain the amount, payment or authorisation method, permitted deductions and release timing. Ask for an explanation and supporting information for a proposed deduction. Verify any unexpected change in bank details using the established telephone contact before transferring funds.

Cancellation deadlines, charges, refund eligibility, no-show conditions, date changes and early-departure arrangements must be supplied in writing before the booking is accepted. They depend on the offer you agree to; this website does not set a universal cancellation percentage or declare every payment non-refundable.

Send a cancellation or amendment request through your agreed booking channel and request written acknowledgement. A change takes effect when agreed in writing. If the provider cannot honour the reservation, the available remedies must be explained in accordance with your agreement and applicable law.

EU consumer rules generally exclude accommodation booked for specific dates from the standard 14-day withdrawal period. This does not remove cancellation rights in your booking agreement or other mandatory rights. See the EU consumer guidance.

Check-in and check-out times, arrival procedures, the lead guest’s requirements and authorised occupancy are agreed in the booking documents. Request early arrival or late departure in advance. Provide guest details or identification only where legitimately required and through the agreed channel.

Do not exceed the confirmed occupancy or invite unapproved overnight guests. Accessibility requirements, pets and any special arrangements should be discussed before booking and confirmed in writing.

Marketing references to parties, celebrations or events are not automatic permission to host an event. Weddings, parties, commercial shoots, outside suppliers, amplified music and additional visitors need prior written agreement on capacity, hours, permissions, staffing, costs and local restrictions. Respect neighbours, applicable quiet hours and safety instructions.

Agency commission, payment collection, guest responsibilities, use of photos and distribution permissions require a separate B2B agreement. A partnership enquiry does not create an agency appointment.

Confirm the availability and operating arrangements of pools, heating, gym, spa, transport or other facilities that matter to your stay. Optional treatments, transfers, helicopter arrangements and services from independent providers require their own confirmation and any applicable terms.

Follow the property’s safety instructions. Supervise children around pools, terraces and fitness equipment. Do not assume a lifeguard is provided unless expressly confirmed. Report a hazard, defect or accidental damage promptly so it can be addressed. Follow the agreed smoking, pet and property-use rules.

Severe weather, travel disruption, utility interruption or other events outside a party’s reasonable control should be reported promptly. Any changes, alternatives, cancellation or refund consequences depend on the agreement and applicable law; no automatic blanket exclusion of responsibility is created here.

Consider travel insurance appropriate to your circumstances. An insurer’s coverage is separate from the provider’s obligations and your legal rights.

Raise a concern promptly with the on-site contact or [email protected], including the booking reference and relevant details, so there is an opportunity to help. This request does not remove statutory complaint rights or shorten legal time limits.

Nothing in these terms excludes liability that cannot lawfully be excluded or removes mandatory consumer rights. Greek law applies subject to any mandatory protections that also apply to you. Disputes may be brought before the courts competent under applicable law.

See the Privacy Policy for information about enquiries and personal data. For a written booking offer or clarification of any condition, contact [email protected] or +30 695 696 9696.